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Privacy Policy

Last updated: October 21, 2026

1. Information We Collect

When you use InstaClaw, we collect:

  • Account information: Name, email address, and Google account ID provided during sign-up.
  • Payment information: Processed securely by Stripe. We do not store your credit card details.
  • Bot configuration: Messaging platform tokens, system prompts, and environment variables you provide.
  • Usage data: Conversation counts, feature usage, and error logs for service improvement.
  • Your city: if you choose one, to show your local sky and weather. The weather service gets only the centre of your city from our server, never your own location.
  • What you bring at sign up: if you connect an account such as Gmail or Calendar, or paste in what your agent should know, what your agent learns from it is kept for your agent. You can remove any of it, before or after your agent starts, and you can disconnect any account at any time.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process payments and manage subscriptions
  • Send service-related communications (billing, health alerts, etc.)
  • Improve the Service and fix issues
  • Improve InstaClaw for everyone, including training AI models, using your conversations with your agent and how its jobs turn out, unless you turn that off in Settings. We never use your email or connected apps, private mode, your agent's memory or files, or anything from before you agreed to Section 7 of our Terms, which says this in full.
  • Comply with legal obligations

3. Data Storage and Security

Your AI assistant runs on a dedicated virtual machine. Conversations and files are stored on your VM instance. API keys and sensitive tokens are encrypted at rest using AES-256-GCM. We use encrypted transport with private key authentication for all server access.

4. Third-Party Services

We use the following third-party services:

  • Stripe: Payment processing (Stripe Privacy Policy)
  • Google: Authentication (Google Privacy Policy)
  • Anthropic: AI model provider (Anthropic Privacy Policy)
  • Other AI model providers: depending on the model your agent uses for a task, your messages and its replies may be processed by other AI model companies. Named on request.
  • Cloud infrastructure provider: hosting for the dedicated virtual machine assigned to your account. Named on request.
  • App connection provider: connects the apps you link to your agent, such as Gmail, Calendar and Drive. It carries those requests and responses, and may keep them in its logs for up to a year. Named on request.
  • Sentry: Error tracking and monitoring

5. Data Retention

We retain your account data for as long as your account is active. Upon cancellation, your virtual machine is deactivated immediately. VM data (conversations, files, configurations) may be permanently deleted 30 days after cancellation.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Export your conversation history and files via the dashboard

7. Cookies

We use essential cookies to keep you signed in. We also use product analytics, which sets one first-party cookie and records how our pages are used, with all text and typing masked, so we can find and fix what breaks. We do not use advertising cookies, and we do not share this with advertisers.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. Your mobile number

If you give us a mobile number we use it to send you the messages described in our SMS Terms, to sign you in, and so you can talk with your agent. We keep the number, the moment you agreed and the exact words you agreed to, because we may be asked to show what you were told.

Your mobile number and your agreement to receive text messages are never sold, and they are never shared with anybody else for their own marketing. The services that deliver our messages receive the number, because a message cannot be delivered otherwise. Your own agent, which runs on your own dedicated computer, may see it, and so may the other services we use to run InstaClaw for you, such as the AI models that handle your conversations. We share it for no other purpose.

You can stop the messages at any time by replying STOP, or by writing to help@instaclaw.io in any words at all.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

11. Contact

InstaClaw is operated by Cooper Wrenn, doing business as InstaClaw, a sole proprietorship.

For privacy-related questions or requests, contact us at help@instaclaw.io.